FAQ

Questions regarding our products:

Is there a variation in the weight of the herbs per capsule between bottles?
Yes, herbs will have different densities at different times of the year and also come from different regions. This is normal, and the weight we put on the labels is an average or the most common weight throughout the year. However, the volume is always the same. i.e., the amount in the capsule. All our capsules are the same size, therefore the same amount of herb is always packed in them, despite weighing differently due to humidity, density, etc.

There isn't much information on your labels:
As an online-only business, you're buying directly from us, all information is on the product webpage. Therefore, on the label, the suggested serving is only a reminder. Please remember that the information is for your assistance, but we are under the assumption that when you purchased it you know what you're buying and why. If you're in doubt, we always recommend you see a qualified nutritionist or live herbalist for a personal evaluation.

Are your products standardized extracts?
Most of our stock is ground down from pure, unadulterated dried herbs. The Standardizing process usually concentrates the main active ingredient with the loss of other compounds which may also be beneficial to you.

Why should I buy your products instead of those of other brands?
Our advantage is that you're having your herbs fresh and encapsulated on demand, the use of clear capsules allows you to see the unaltered dried herb or extract.

What is the expiration date on your herbs?
We don't use any preservatives or fillers of any kind but powdered herbs don't stay fresh forever. Most start to lose their potency after 12 months.
Our stock is ‘best before’ 12 months; that is, the potency. After that, they're still good, we wouldn't recommend you take them after 2 years.

Are your products registered with the TGA?
No, registration with the TGA is required for herbal products if one is selling those products specifically as therapeutic/medicinal products and/or making therapeutic claims about those products.
We do not treat disease, but we sell food products to aid you in building good nutritional well-being.
If you're concerned about, or seeking consultation or a remedy for a specific disease, please consult a licensed physician.

Where do you source your herbs?
We always try and source Australian grown but when unavailable we may source from quality international suppliers.

What are the capsules made of?
The vegetable capsules are derived from vegetable cellulose. The animal range capsules are normally gelatin based, but the larger 00 sizes are always vegetable based.

What size capsules do you use?
We use size 00 Veg capsules. because of its ease of swallowing. Each capsule can hold between 300 and 900mg of powdered herb, depending on the herb and its density. Refer to a specific herb for details. For the animal range of products sizes 00, 1 & 3 are used, making it easier to get the correct quantity to the size of the animal 


Can I continuously use one herb over a long period of time?
Always use herbs in moderation, and pay attention to how your body is feeling.

What is the best way to store herbs?
Herbs should be stored in closed containers away from direct sunlight and in a cool, dry area. Avoid exposure to extreme heat and humidity.

What are your shipping options?
Greybear offers regular and express postage in Australia.
We also post to New Zealand via regular and express mail.


Can I pick up my order?
No. Unfortunately, we are an online-only business. We apologize for any inconvenience this causes, but any orders that you would like to place with us will need to be shipped per our shipping policy.